We then stood in a custom queue for Visitors. There were two lines one for Permanent Residence and another for Visitors. Custom officer checked our passport and Visa and guided us to another hall. Inside the hall, it was a long queue. When our turn came lady officer asked us to sit at the waiting area inside hall. She has started checking our documents. She took almost an hour to check our documents. We then proceeded to baggage claim area. As soon as we entered in baggage claim area, we saw number of porters standing with trollies.4 Bags 10$, above 4 bags, each bag 3$.We came in baggage claim area and none of the conveyor was displaying our flight number. We rushed to BA counter, but there was no staff at the counter. We were unable to find any co passengers also at the airport. We were searching bags all over the baggage claim area. Near one belt conveyor we found few bags. When we went there we saw our bags. We quickly started collecting our bags. One from one corner, second from another corner, third from some other place etc. While collecting we thought definitely the other 2 handbags which we had deposited afterwards must be missing , but luckily we found those two bags. Now counting started 1, 2,3….One bag is missing. To our surprise the bag which had all Kitchen items specially (Rolling pin and board for Chapati) and groceries was missing. We were then searching BA staff so that we can inform about our missing bag. There was no BA staff at the airport. Then we saw a lady coming towards baggage area and she was BA staff. We informed her. She asked us to fill up the form about missing baggage and ensured that they will search the bag and will let us know the status within 24 hrs. We then decided to hire porter as it was not easy for us to carry 10 bags in 2 trollies.