Rendezvous with Delhi Metro

If I say I frequent Delhi 2-3 times a year and have not experienced the THE Metro till now, what do you say ? Well, whenever I go to Delhi, I am always on the run, short on time. So, somehow the Metro rail had not happened to me.
But last Sunday it was my day. I could spare some time and first thing that came to my mind was a ride in Metro. Since I happened to visit Dwarka, decided to take the Metro from there. And boyyy … I cursed myself for ignoring it for so long.
I have been to many countries and not to mention, have commuted in their trains, local trains and metros. With pride I can say that Delhi Mass Rapid Transit System (MRTS) or Delhi Metro is as good as any of them and can measure up to the best in the world. This “life line” of Delhi’s transport system has come as a much awaited gift for its people as it has succeeded in reducing the traffic and pollution both.

Some observations made by me.

Stations – The stations have an international look and have special care for handicaps and senior citizens with escalators and lifts in place. The staff was very courteous, friendly and started responding to me in English !! [Or did I look a foreigner to them ? ;)]. I was told by a security person that around five and a half lakh people commute on week days and if they are able to maintain that level of patience & courtesy then I salute them.


Cleanliness – All the stations on the route are spic and span and so are the trains. Being in India, my sharp eyes were searching for some litter somewhere but could not find any. It seems the cleanliness is maintained by not having any stalls on the platforms and by imposing heavy fines if one is caught eating/drinking on board. Even chewing gum is banned !
Infrastructure – The ticketing machine, turn-stiles, escalators, digital signboards, announcement and light systems all are in excellent conditions. Even after extensive use there is no sign of wear. Each station of Delhi Metro has sufficient parking space where people can park their vehicles and use the metro service. They are also running some feeder bus service to & fro stations.
Security – Security within the metro rail has been given prime importance. I tried to capture some shots inside the Dwarka station which was promptly and politely refused by the security staff present on duty. Sunday afternoon when they could have afforded to be a tad relaxed, they were as alert as on any VIP duty. Inside the train there were security personnel as well.
Fare – The fare is very nominal. I can not think of going from Dwarka to Rajiv Chowk (previously Connaught Place) in an air-conditioned vehicle in just Rs.17.00 or to Chandni Chowk for another five rupees or so. The DMRC has also introduced multi-purpose Smartcards for regular commuters.

Punctuality – We purposely missed two trains to have a feel of surroundings. What we saw was that the trains were sharp on time with a punctuality of nearly 100 per cent. At present the frequency is 6 minutes during peak hours and 10 minutes in lean period.
Coaches – The Delhi Metro coaches are designed & equipped with modern facilities and ensures the safety and comfort of passengers. The coaches are fully automatic with doors being operated automatically and there are emergency exits in the train. One can communicate with the driver at any point in case of an emergency. Unlike New York, Paris or Sydney where they have more seating capacity, lesser no. of seats makes it possible for Delhi Metro to carry more passengers.

General awareness – The general awareness among the commuters was good, none of them looked lost or confused. Perhaps the reason for this was various announcements made on the platforms and inside the trains. They were sufficiently detailed, bilingual and clear. The signs and signboards at different places also played important role.
Overall – Delhi Metro ferries nearly 5,50,000 passengers a day from six in the morning till around midnight. In the year 2011 the number is estimated to be 26,17,000. Of the 130 metro rail systems in the world, only five are earning profits and Delhi Metro is one of them. The company has generated total revenue of Rs.542.78 crore in year 2006-2007. Let us see which city comes up with next metro network. Possibly Aamchi Mumbai. ;)
Note:- 1. If you are still wondering, the photographs were taken before the security personnel stopped me at Dwarka station. Others were taken at other places. :)

2. For more details/pictures look at .


  • Udayan says:

    Nice way to express the daily mode of transport and make the Delhites proud.Your narration is very good.I liked it.

  • Cuckoo says:

    Thank you very much for liking it. I am proud as well.

  • nandanjha says:

    Great read , esp I guess for non Delhites. I have not been to Metro multiple times but you go once and you come back so impressed. The only other Metro/sub which I have ever used is in London and I dont see any comparision between the two. Delhi Metro is far ahead.

    By the way, MRTS is different then Metro. MRTS is not picking well and is getting into lot of controversies.

    I would suggest that one needs to definitely experience DM if one is visiting Delhi.

  • manu says:

    ..about the staff responding to you in English… it must have felt real good :) …but I’d want to add – do not, by any means, take it to your head! ;)

  • manish khamesra says:

    Good one Cuckoo. Even being in NCR region I have yet to board the Metro, even though I heard so many good things about it.

    I think Delhi Metro chief Dr E.Sreedharan do need a mention on any post related to delhi Metro. We as nation are grateful to himto change the image of Indians and to show the world new emerging India that can complete projects within budget, even before scheduled time and with minimal casualties.

    My salute to this Hero and many Un-sung Heros who worked for him/with him, making this dream a reality.

  • Cuckoo says:

    I know many Delhites who till now have not been able to experience the metro. So, DM is a must for everybody, why only non-delhites? :)
    Oh, I wasn’t aware of MRTS & Metro. Thanks.

    I am a Delhite myself, have seen umpteen no. of times when bus conductors/drivers verbally abuse old & young alike so it definitely can not get over my head. But yes, it did feel good when they spoke with courtesy and I thought it should get a mention. :)

    Just now replied to Nandan that there are many Delihites who haven’t taken a ride in Metro. :)
    Yes, Dr Sreedharan did a commendable job and showed the world that the things can be done without involving politics. I could have written about him but it wouldn’t have come on this blog. He deserves an independent post. If I get time I’ll try to write about him on my personal blog.

    Thanks for your visit. Keep coming. :)

  • Good one. I also traveled from Shahdra to Rohini and the ride was very smooth. My kids loved that.

    On cleanliness, if you notice, you will not find any Restroom inside the METRO station, they are located outside the station.

    I think this is not just comparable to the transit system in other countries, but it is the best. I remember transits system in Toronto, they didn’t have provision for handicaps to move from one platform to another (though I was having a 6 month kid with a stroller :))

    One thing needs to improve is: Park & Ride. Main shahdra station does not have enough space now for park & ride. But I think as soon as those Metro Malls will start coming up, parking problem will be taken care off.

    • nev says:

      @upanshu, i haunt travelled in DM yet. but location of toilet outside is appropriate as it keeps station clean n foul smell(if any) away though its difficult for public.

  • Roopesh Kohad says:

    Nice to see that DM has maintained its high standards since it started on 25th Dec 2002. I was there on the first day at Shahdara station and rode on the second service of its existence. The systems were all jittery at that time. After that also traveled 2-3 times whenever I was in Delhi. I was involved in forming a Delhi Metro Fan Club at that time by meeting the CPRO Mr. Anuj Dayal but we did not go far. During that time we went to DM office, tunnel construction site, stabling yard in Shastri Park etc. I will make to sure to travel on it again whenever I am in Delhi next.

  • sskagra says:

    I have seen nice,beautiful.neat and clean DM Thanking you

  • prabhdeep singh says:

    i like both underground and bridge metro
    (i’m from punjab)

  • Metrocazar says:

    A great article about the metro in Delhi.
    Perhaps our navigation system on the Delhi metro could be useful as well.

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